This forum is closed to new posts and
responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:
I'm part way through a 6.5 to 8.5.1 upgrade and have this problem affecting three users so far.
Current work around is for them to use the basic client (which they all hate). So far I have:
# clean reinstalled the client
# re-applied the design
# purged and rebuilt the inbox view indexes
# copied mail out of inbox, deleted inbox folder, purged view index for inbox, re-applied 851 template (creating new inbox), copied mail back in (creating new view index).
None of this has worked. Also, I can't replicate this on other machines, or see it myself, just on the users PCs/clients.
I'm having them test 8.5.1 over citrix to see if they see the same problem in the hopes I can narrow the search a little. Next steps will be maintenance followed by new replica creation, unless anyone out there has any other ideas????
Feedback response number WEBB7YBHZJ created by ~Hank Cisfreelen on 12/01/2009
duplicate email in inbox
Return to top
. . . . . . . . duplicate email in inbox (~Hank Cisfreele... 1.Dec.09) 
